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SHIPPING AND RETURN/WARRANTY/CORE (RWC) POLICIES
FREE SHIPPING
DeLorean Motor Company is pleased to offer free ground shipping to US addresses (excluding Puerto Rico) on orders over $99. Items may ship by tracked USPS Ground Advantage or UPS Ground at our discretion. If the items in your order are eligible for this free shipping offer, you will see the "Free Ground Shipping" as an available shipping option during checkout. Certain items, due to size or weight limitations, are excluded from this offer.
UPS Ground Shipping times from Humble, Texas
USPS Ground Advantage Shipping Times (less than 1 pound)
USPS Ground Advantage Shipping Times (between 1 and 70 pounds)
WHEN YOUR ORDER ARRIVES...
Open your package immediately. Check the contents against the invoice. If any are missing, look to see if any are listed as Back Ordered ($0.00 price). RWC forms are included in every order and can also be available for download online here, or call to have one faxed to you. Check for damage. Please check everything before you call.
About our terms of sale
- We consider all sales final unless the part is defective or sent in error. All other returns are subject to a 20% restocking charge at our discretion. Freight/shipping is not refunded unless you were shipped the wrong part.
- No returns after 30 days, cores excepted. To receive full credit, core must be returned within 45 days of invoice date. DMC reserves the right to prorate or refuse the fees for cores returned after 45 days from invoice date.
- All returned items must be in new condition in the original packaging as shipped. No credit will be given if the return is damaged due to poor packing by the customer or if the part has been modified in any way.
- All special order items (such as oversize wheels, side skirt kits, custom color carpet) are not returnable.
- We reserve the right to verify that a part is truly defective before making a refund.
- Minimum return amount is $5.00.
- Labor associated with the R&R on parts is NOT covered by any warranty.
- Any parts, including cores, returned without the RWC form will be processed at our discretion.
About damaged shipments
- Claims for merchandise damaged in shipment must be made within five working days of delivery. DMC will handle the claim, but there will be no reimbursement until the carrier pays the claim.
- On truck shipments, inspect the contents before the driver leaves, as damage must be noted on the bill of lading. Call us immediately so that we can initiate a claim. If damage is found after the shipment is accepted, you must notify the carrier within 48 hours to file a concealed damage claim.
- All returns must be received at DMC within 30 days of invoice date to be considered.
- This completed DMC Return/Warranty/Core (RWC) Form must accompany all returned items.
- All merchandise submitted for refund must be in saleable condition and in the original container, if supplied.
- Electrical parts may not be returned, though defective items are covered as noted in the warranty section below.
- Cash or credit card refunds for returned items will be subject to a 20% re-stocking fee. Store credit for returns will be for the full value of the item.
- Return shipping will be at the customer’s expense. Any consideration for refund of shipping will be made after the merchandise arrives at DMC.
- All replacement shipments will be charged to the customer if the returned item has not arrived at DMC. A refund will be made upon the arrival of the part.
About our warranty
- Unless stated otherwise, warranty on all DMC parts is 90 days from the date of the invoice. Some items may have a pro-rated warranty.
- A completed RWC form - a copy of which is included with your order - must accompany all parts returned for warranty.
- Any consideration for shipping refund will be made after the item arrives at DMC.
- Immediate replacement will be at the customer’s expense. A refund for this will be issued after warranty determination.
About Cores and Core Returns
A core deposit is required on some parts to encourage you to return your original old part so that it can be rebuilt. Core deposits on some parts are very high because they are irreplaceable - if these cores are not returned, there may no longer be any available for rebuild in the future.
- This completed RWC form must accompany all core returns.
- Cores should be reasonably clean and returned in a timely manner. To receive full credit, core must be returned within 45 days of invoice date. DMC reserves the right to prorate or refuse the fees for cores returned after 45 days from invoice date.
- The core must be identical to the item purchased.
- We reserve the right to verify, with the rebuilder, that a returned core is suitable for rebuild before issuing a core deposit refund.
- Shipping for the return of cores is NOT included in the original shipping charge and return shipping expense is the responsibility of the customer. COD’s for returned cores will not be accepted.
- Tracking and insurance is advised for high-value cores.
- Unacceptable cores will be returned to customers at their expense, if requested.